Terms & Conditions
All bookings, either confirmed or pending are subject to YORPAWS terms and conditions. Submission of the required booking form constitutes acceptance of these terms and conditions.
1.The Terms and Conditions set out an agreement between ‘you’ the owner and YORPAWS.
2.For overnight stays/wedding chaperone service, bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form. This deposit is non-refundable.
3.Once the booking deposit has been paid to YORPAWS, you agree to pay the outstanding balance at the beginning of each stay.
4. If you cancel the booking for whatever reason, you accept that the deposit is non-refundable.
5. For day care/dog drop ins/walks full payment is required at the time of booking. No refunds are given in the event of a cancellation.
6. All dogs must be up to date with their vaccinations, worming, tick and flea treatments.
7. Once you have completed the booking form and paid the relevant deposit, YORPAWS will contact you to arrange a meet and greet prior to your dogs stay. This pre-visit must have a mutually satisfactory outcome. For long stays (over 3 nights) a trial stay must be booked in advance before your dogs stay.
8. In the event of an emergency we reserve the right at our discretion to cancel the booking and refund your deposit without any liability to YORPAWS.
10. If you collect your dog before the confirmed end date of the board you will not receive a refund.
11. By paying your deposit you are confirming your booking and therefore entering a legal contract with YORPAWS subject to these Terms and Conditions.
12. You must agree to provide full and honest information in the Booking Form about your dog/s and agree to our terms and conditions. For future bookings you agree to keep us informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding will amount to breach of conditions and termination of your dog’s stay without refund.
13. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
14. We are happy to accept bookings for un-spayed bitches, however we do not accept bitches that are in season. We will make every effort to protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and may result in an unwanted pregnancy.
15. You confirm your dog is non-aggressive. Should it show aggressive tendencies to other dogs or people you will be told to collect your dog the same day. No boarding fees will be refunded.
16. YORPAWS will care for your dog to the best of our ability however we cannot be liable for loss, injury or death either inside or outside of the carer’s home whilst in our care.
17. You confirm that you are the legal owner of your dog.
18. You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations.
19. If your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree for YORPAWS,and advice from a qualified veterinary surgeon to make any decisions regarding your dog’s health/welfare, providing it is acting in the best interest of your dog. You agree to be responsible for payment of veterinary fees incurred upon your return.
21. Before your dogs stay, you must have pet insurance and provided the relevant details within the booking form.
22.The owner is responsible for any veterinary bills, no matter how they are incurred whilst the pets are in the care of YORPAWS.
23. Any damages caused by your dog other than reasonable wear and tear will be paid for by you directly to your YORPAWS’S on your return.
24. You agree that your dog must be fully vaccinated before any stay.
25. All dogs must be treated for fleas and worms no more than two weeks prior to arrival at the carer’s home. In the event of flea infestation your dog’s carer will treat your dog at your expense.
26. You agree to provide for your enough food for the entire duration of your dog’s stay, collar and lead and any medication required. If insuffient food is provided, you will agree to refund YORPAWS costs incurred purchasing more food.
27.If you do not collect your dog after 1 week following your pick up date and no contact has been made by yourself or your emergency contact then your dog(s) will be put up for re-homing.
28. You agree that your dog will socialise with other dogs and you accept the risks involved and agree that YORPAWS are not liable for any illnesses or injuries resulting during your dog’s attendance.
29. YORPAWS has business public liability insurance with care custody and control extension liability to animals. Insurance does not cover any costs that may be incurred, either veterinary or other as a result of sickness, accident or damage caused to or by any guest dog.